光轴脚本 LCT 应用支持

请使用账号删除页面。凭据验证通过后会开始 15 天冷静期；冷静期内可在 App 的账号页取消注销。支持页面不会直接删除账号。

请选择「账号访问」并说明问题，供我们审核。支持请求不会绕过身份核验，也不保证能够完成账号访问或删除；若无法提供可验证信息，可能无法处理。请勿发送密码、验证码或令牌。

我们不承诺固定回复时限。联系邮箱有助于直接回复；未提供时，请保存回执并通过本页状态查询查看纯文本处理说明和下一步。

工单内容、联系邮箱和关联处理元数据最长保留 90 天；工单关闭后可提前删除。

仅在支持请求已受理后才会显示私密、可复用的回执。请保存且勿分享；页面不会保存它。回执不代表问题已解决，也不代表账号已被删除。

查询会显示「已受理、处理中、已解决、已关闭」之一和更新时间；若运营人员提供说明，还会显示纯文本的处理说明和下一步。不会回显问题正文，也不会确认账号是否已删除；这些信息不保证请求能够完成。

期满注销时会建立独立清理任务，通常自动删除你的投稿、同意回执、独占衍生记录及相关审核私有备注；故障会自动重试。与他人共同内容、共用对象或外部留存材料有关的情况保持待处理，需人工核验，不承诺全部数据同时消失。请提供投稿编号咨询进度；支持回执只表示受理，不代表清理完成。详见账号删除范围。

当前版本未开放社区功能，本条于社区开放后适用。社区功能开放后，只有你确认发布后所选照片才会上传到我们的服务器。删除某个帖子即删除该帖引用的社区媒体；社区帖子与评论没有固定保留期限，保留到你删除该帖或注销账号。注销后的自动清理与需人工核验的情况见账号删除说明，收集范围见隐私政策第 10 节。

如通过 Google Play 订阅，请到Google Play 订阅中心管理或取消续费。卸载应用、注销 Lenscript 账号或提交支持工单都不会自动取消续费。价格以 Google Play 显示的当地价格与最终确认页面为准；请勿向支持工单发送购买令牌或银行卡资料。

不会。服务器侧账号删除不影响设备本地数据库或你已导出的文件；请在设备或导出文件所在位置自行处理。

Use the account-deletion page. A 15-day cooling-off period starts after credentials are verified; you can cancel deletion from the account page in the app during that period. The support page does not delete an account directly.

Select “Account access” and describe the issue for review. A support request does not bypass identity verification and does not guarantee that account access or deletion can be completed; without verifiable information, we may be unable to process it. Do not send passwords, verification codes, or tokens.

We do not promise a fixed reply time. A contact email helps us reply directly; without one, save the receipt and use this page's status lookup for any plain-text guidance and next step.

Its content, contact email, and associated processing metadata are retained for no more than 90 days and may be deleted sooner after the request is closed.

A private, reusable receipt is shown only after a support request is received. Save it and do not share it; this page does not save it. A receipt does not mean the issue is resolved or an account is deleted.

A lookup shows one of Received, In review, Resolved, or Closed and its update time. If an operator has provided guidance, it also shows a plain-text update and next step. It never shows the message or confirms whether an account has been deleted, and it does not guarantee a request can be completed.

Deletion after the cooling-off period creates an independent cleanup task. Your submissions, consent receipts, exclusively derived records and related private review notes are normally removed automatically, with automatic retries on failure. Cases involving shared content, shared objects or externally retained materials stay pending for manual review; not all data disappears at once. Provide the submission ID when asking for help. A support receipt confirms acceptance, not completed cleanup. See the account-deletion scope.

The community feature is not available in the current version; the following applies once it opens. Once the community opens, the photos you selected are uploaded to our server only after you confirm publication. Deleting a post removes the community media that post references. Community posts and comments have no fixed retention period and are kept until you delete the post or your account. What is cleaned up automatically after account deletion, and what stays pending for manual review, is described on the account-deletion page; what the community collects is in section 2.10 of the privacy policy.

If you subscribe through Google Play, manage or cancel renewal in the Google Play subscription center. Uninstalling the app, deleting your Lenscript account, or submitting a support request does not automatically cancel renewal. The local price and final confirmation in Google Play apply. Do not send purchase tokens or card details in a support request.

No. Server-side account deletion does not affect your on-device database or files you exported; manage those on your device or where the export is stored.